This Privacy Policy explains how on77 collects, uses, stores and protects your personal information when you use our platform. Your privacy matters — here is exactly what happens to your data.
All data transmitted between your device and on77 servers is encrypted using the same 256-bit SSL standard employed by banks. Your login credentials, payment information and personal details are never sent in plain text.
on77 does not sell, rent or lease your personal information to third-party marketers. Your data is used solely to operate your account, process payments and comply with legal requirements.
We collect only the information necessary to operate your account and meet regulatory obligations. No unnecessary data is requested or stored on on77 servers.
Personal data is stored on secure servers with restricted access. Passwords are hashed using industry-standard cryptographic algorithms and are never stored in plain text.
You have the right to request a copy of your personal data, update incorrect information, and request account deletion at any time through your account settings or by contacting support.
Payment processors, KYC verification providers and game suppliers who handle your data are bound by strict confidentiality and data protection agreements consistent with this policy.
Your Consent: By registering an account on on77 or using any part of the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use and processing of your personal data as described below.
This Privacy Policy explains how on77 ("we", "us", "our") collects, uses, discloses, stores and protects your personal information when you visit on77.onl or use any of our services — including online casino games, live casino, slots, sports betting, the mobile app, and all related features. This policy applies to all users regardless of how they access the platform.
on77 takes your privacy seriously. We understand that Pakistani players value the security of their personal and financial information, and we have built our data practices around that expectation. This document is written in plain English so you can understand exactly what happens to your data — without having to wade through legal jargon.
This Privacy Policy should be read alongside our Terms and Conditions, which govern your use of the platform as a whole.
We collect personal information through three main channels: data you provide directly during registration and account use, data collected automatically when you use the platform, and data received from third-party service providers.
| Data Category | Examples | Source |
|---|---|---|
| Identity Data | Name, CNIC, date of birth | You (registration / KYC) |
| Contact Data | Email address | You (registration) |
| Financial Data | JazzCash / Easypaisa / bank details | You (deposits / withdrawals) |
| Technical Data | IP address, device type, browser | Automatic (platform access) |
| Usage Data | Games played, bets, session logs | Automatic (platform activity) |
| Verification Data | ID documents, address proofs | You (KYC process) |
on77 uses your personal information for specific, clearly defined purposes. We do not use your data for any purpose beyond what is listed here without seeking your explicit consent first.
Your registration data is used to create and maintain your account, verify your identity, process login requests and manage your account settings. This is the core operational use of your data and is necessary for the platform to function.
Financial data is used to process PKR deposits via JazzCash, Easypaisa, Raast, bank transfer and card payments, and to execute withdrawal requests to your registered payment method. Transaction records are maintained for financial reconciliation and regulatory compliance purposes.
Technical and usage data helps us detect suspicious activity, identify unauthorised account access, prevent fraud and investigate potential Terms violations including bonus abuse, match fixing and money laundering. IP and device data is used to flag unusual login patterns.
When you contact our support team, your account data and the content of your communications are used to resolve your query. Support chat transcripts are retained for quality assurance and training purposes.
Aggregated, anonymised usage data helps us understand which games, sports markets and features are most popular, how players navigate the platform, and where technical issues arise. This data is used to improve the product — it is not linked back to individual accounts for marketing purposes.
Betting and gaming activity data is monitored to identify patterns associated with problem gambling — such as rapidly increasing deposit frequency or significant session length increases. Where such patterns are detected, on77 may reach out proactively with responsible gaming resources.
No targeted advertising. on77 does not use your personal data to serve you targeted advertisements from third-party advertisers, and we do not share your data with advertising networks.
on77 does not sell your personal information. We share data only with third parties who are directly involved in operating the platform, and only to the extent necessary for the relevant service. All third parties who handle your data are bound by confidentiality obligations.
When you make a deposit or withdrawal, your payment details are passed to the relevant payment provider — JazzCash, Easypaisa, Raast, your bank or card network. These providers have their own privacy policies and security standards. on77 does not store full card numbers or mobile wallet PINs on its own servers.
Identity and address documents submitted for account verification are processed by our KYC compliance partner. Document data is used solely for the purpose of verifying your identity and is not retained by the provider beyond the verification window.
Game suppliers who power the slots, live casino and crash game sections may receive a session token and basic account identifier to initialise a game session. They do not receive your full personal profile, financial information or contact details.
on77 may disclose your personal information to law enforcement agencies, regulatory bodies or courts if required to do so by applicable law, a court order or to protect the rights and safety of our players and staff. We will inform you of any such disclosure where permitted by law.
No cross-border transfers to third-party marketers. Your data is never transferred to overseas marketing firms, data brokers or lead-generation services. Any international transfers that are operationally necessary — such as to a game provider's EU-based servers — are carried out under appropriate data transfer safeguards.
The security of your personal and financial information is a top priority at on77. We implement multiple layers of technical and organisational security measures to protect your data against unauthorised access, disclosure, alteration or destruction.
Security is a shared responsibility. You can protect your account by using a strong, unique password, enabling biometric login on the Android app where available, logging out of shared devices after your session, and contacting support immediately if you suspect unauthorised access to your account.
No online platform can guarantee absolute security, but on77 applies industry best practices and regularly reviews its security posture to stay ahead of emerging threats.
on77 uses cookies and similar tracking technologies to maintain your login session, remember your preferences and collect anonymised analytics about how the platform is used. We do not use cookies to track your behaviour across unrelated third-party websites.
You can control cookies through your browser settings. Blocking essential cookies will prevent the platform from functioning correctly. Blocking analytics cookies will not affect your gameplay experience. Note that the on77 mobile app uses local device storage rather than browser cookies for session management — these can be cleared by logging out of the app.
You have rights over your personal data held by on77. We respect these rights and will respond to requests within a reasonable timeframe, typically within 14 business days.
To exercise any of these rights, contact our support team via the live chat in the platform or at the email address shown in the footer. We may need to verify your identity before processing your request.
Account closure and data deletion: Closing your on77 account does not automatically trigger immediate deletion of all data. Regulatory requirements — including anti-money laundering rules — may require us to retain identity and transaction records for a period after closure. We will inform you of the applicable retention period when processing your deletion request.
on77 retains your personal data for as long as your account is active and for a defined period thereafter. We do not keep data longer than necessary for the purposes described in this policy.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years after closure | Legal / AML compliance |
| Transaction Records | 7 years from transaction date | Financial regulatory requirements |
| KYC Documents | 5 years from submission | Identity verification obligations |
| Support Communications | 2 years from last interaction | Quality assurance and dispute resolution |
| Analytics Data | 13 months (rolling) | Platform improvement |
| Cookie / Session Data | Session duration or up to 12 months | Functionality and security |
When data reaches the end of its retention period, it is securely deleted or anonymised so it can no longer be linked to you as an individual.
on77 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements or platform features. When material changes are made, we will notify active account holders via email or an in-platform notification at least 7 days before the changes take effect.
The updated policy will always be available at on77.onl/privacy-policy with the effective date clearly stated at the top. If you disagree with any changes to this policy, you may close your account before the changes take effect. Continued use of the platform after the effective date constitutes acceptance of the updated policy.
If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your personal information is being handled, please reach out to the on77 support team. The most direct way to contact us is via the live chat feature available when you are logged into your account. You can also reach us by email — the address is listed in the footer of every page on this site.
We aim to respond to all privacy-related queries within 5 business days. For formal Subject Access Requests or deletion requests, please include your registered email address and a description of the data you are asking about so we can locate your records and respond accurately.
For questions about your rights regarding the Responsible Gaming tools available on the platform — including self-exclusion and deposit limits — the support team handles these through the same contact channels and treats them as a priority.